Privacy Policy

This Privacy Policy explains how AyaTech collects, uses, protects, and manages personal information when you use our website, contact us, request services, or interact with our digital solutions.

Last Updated: 2026

AyaTech respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to our website, contact forms, service inquiries, quotations, business communications, software services, ERP services, website development, mobile applications, digital marketing, and technical support activities.

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Data Protection

We take reasonable steps to protect personal and business information shared with us.

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Transparent Use

We collect information only for business communication, service delivery, and support purposes.

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Trusted Handling

We do not sell personal information to third parties.

1. Introduction

Welcome to AyaTech. By using our website, submitting a contact form, requesting a quotation, communicating with us, or using our services, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not submit personal information through our website or communication channels.

2. Information We Collect

AyaTech may collect personal and business information when you contact us, request a service, fill out a form, subscribe to updates, or communicate with our team.

Information we may collect includes:

  • Name and company name
  • Email address
  • Phone number or WhatsApp number
  • Website URL or business profile details
  • Project requirements, service inquiries, and messages
  • Company documents, branding materials, or technical details shared for a project
  • Login credentials or access details shared by the client for technical work
  • Billing, quotation, and payment-related information
  • IP address, browser information, device information, and basic website usage data

3. How We Collect Information

We may collect information through:

  • Website contact forms
  • Email communication
  • Phone calls and WhatsApp messages
  • Online meetings and consultations
  • Quotation requests and project discussions
  • Service agreements, invoices, and support requests
  • Website analytics tools and cookies
  • Access credentials or documents voluntarily shared by clients

4. How We Use Your Information

AyaTech may use collected information for the following purposes:

  • To respond to your inquiries and service requests
  • To prepare quotations, proposals, invoices, and project plans
  • To provide ERP, Odoo, software, website, mobile app, digital marketing, and IT services
  • To communicate regarding project progress, approvals, revisions, and support
  • To configure, develop, test, and deliver requested digital solutions
  • To provide training, troubleshooting, maintenance, and technical assistance
  • To improve our website, services, customer experience, and business operations
  • To comply with legal, accounting, tax, or administrative requirements
  • To send important service-related updates or business communications

5. Website Cookies and Analytics

Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, remember preferences, and analyze website traffic.

Cookies may collect information such as browser type, device type, visited pages, time spent on pages, and general usage patterns. You can disable cookies through your browser settings, but some website features may not work properly.

6. Contact Forms and Service Inquiries

When you submit a contact form, request a consultation, or contact AyaTech through WhatsApp, email, or phone, we use your information to respond to your request and communicate about our services.

Please avoid submitting sensitive personal information through website forms unless it is necessary for the service request.

7. Project and Technical Information

For ERP, Odoo, website, mobile app, software, integration, hosting, or technical support projects, clients may share system access, technical documents, business workflows, database files, hosting details, third-party account access, API credentials, or project data.

AyaTech uses this information only to perform the agreed work, provide support, test functionality, configure systems, or deliver the requested service.

8. Data Sharing and Third Parties

AyaTech does not sell or rent your personal information. However, we may share limited information with trusted third parties only when necessary to provide services or comply with obligations.

Third parties may include:

  • Hosting providers and cloud service providers
  • Domain, email, and website service providers
  • Payment gateway providers and accounting systems
  • Odoo, WordPress, plugin, theme, or software providers
  • API, SMS, email, WhatsApp, and integration service providers
  • Legal, accounting, or professional advisors where required
  • Government or regulatory authorities where legally required

9. Data Security

AyaTech takes reasonable technical and organizational measures to protect personal and business information from unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include restricted access, secure communication practices, password protection, backups, SSL usage, hosting security, and limited access to client systems where applicable.

However, no online system, email communication, hosting platform, or digital storage method can be guaranteed to be 100% secure.

10. Client Credentials and Access Details

If you share login credentials, hosting access, Odoo access, website admin access, API keys, or third-party account access with AyaTech, we use such access only for the agreed service.

Clients are encouraged to create temporary access where possible, avoid sharing unnecessary permissions, and update or change passwords after project completion.

11. Data Retention

AyaTech retains personal and project-related information only for as long as necessary to provide services, maintain business records, complete support activities, comply with legal obligations, or resolve disputes.

Some information may be retained for accounting, tax, legal, security, warranty, or administrative purposes.

12. Your Rights

Depending on applicable law, you may have the right to request access, correction, update, deletion, restriction, or withdrawal of consent related to your personal information.

To make a privacy-related request, you can contact us using the details provided at the end of this policy. We may need to verify your identity before processing certain requests.

13. Marketing Communications

AyaTech may send service updates, business communication, offers, or marketing information only where appropriate and relevant. You may request to stop receiving promotional communications by contacting us.

Service-related communications, project updates, invoices, support messages, or important account notices may still be sent where necessary.

14. Links to Other Websites

Our website may contain links to third-party websites, platforms, tools, social media pages, Odoo Apps, payment providers, or external resources.

AyaTech is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their privacy policies before submitting any personal information.

15. International Data Transfer

Depending on the service, your information may be stored, processed, or accessed through cloud platforms, hosting providers, software tools, or third-party services located in the UAE or outside the UAE.

Where applicable, AyaTech will take reasonable steps to ensure that personal information is handled securely and used only for the intended service purpose.

16. Children’s Privacy

AyaTech services are intended for businesses and professional users. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without proper consent, we will take reasonable steps to delete such information.

17. Data Accuracy

Clients are responsible for providing accurate and updated information. AyaTech is not responsible for issues caused by incorrect contact details, wrong project information, inaccurate business records, or outdated data provided by the client.

18. Changes to This Privacy Policy

AyaTech may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices.

Updated versions will be posted on this page with the latest update date. Continued use of our website or services after changes means you accept the updated Privacy Policy.

19. Contact Us

If you have any questions about this Privacy Policy, how we handle your information, or if you want to make a privacy-related request, please contact AyaTech.